Have questions? Our customer service team is here to help and will get back to you as quickly as possible.
Feel free to contact us at info@chiensroyaux.com.
Orders are usually shipped from our warehouses within 3 business days.
Delivery then typically takes 5 to 7 business days to reach your home.
During peak periods, processing may take up to 6 business days before shipment.
We ship via standard postal services and do not use pickup points.
Since we operate multiple warehouses and work with different manufacturers, your items may arrive in separate packages.
Please don’t worry if you don’t receive everything at the same time.
Our average delivery time is 5 to 7 business days, but some packages may take slightly longer.
However, if you have not received your order within 35 business days, we will issue a full refund, and you may keep the item when it arrives.
Please contact us at info@chiensroyaux.com to report a missing item.
We process orders quickly, usually within 12 hours.
For this reason, you have 12 hours after placing your order to request a cancellation or modification by emailing info@chiensroyaux.com.
After this time, your order will likely have already been shipped, and we will not be able to make changes.
Despite our careful selection of trusted shipping partners, your package may occasionally arrive damaged.
If this happens, or in case of a manufacturing defect, please contact us at info@chiensroyaux.com with the following:
You will not need to return the item, and we will issue a refund in the form of store credit.
(If you prefer another refund method, please let us know.)
We accept the following payment methods:
We take reasonable precautions and follow industry best practices to ensure your personal information is not lost, misused, accessed, disclosed, altered, or destroyed.
If you provide your credit card information, it is encrypted using SSL technology and stored with AES-256 encryption.
While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional generally accepted industry standards.