Shipping Policy

Shipping Costs

Standard shipping fees are €4.90.

Free shipping is available on orders over €50.

Exact shipping costs are calculated and displayed at checkout.

All orders include a tracking number.

Order Tracking

Depending on the shipping carrier responsible for delivering your package, tracking may be completed using the tracking number provided after shipment.

Processing Times

Orders are generally processed within 1 to 2 business days after payment confirmation.

Delivery Times

Once shipped, orders are generally delivered within 5 to 12 business days depending on the destination.

These delivery times are estimates only and may vary due to:

  • the carrier
  • customs procedures
  • periods of high demand
  • force majeure events

Chiens Royaux cannot guarantee an exact delivery timeframe.

Customs Duties and Taxes

For international deliveries, customs duties, import taxes, or local fees may be required by the destination country.

These charges are the responsibility of the Customer and are not controlled by Chiens Royaux.

Missing Item

If your order (or part of it) appears to be missing, please allow an additional 48 hours after the estimated delivery date.

After this period, please contact:

📧 info@chiensroyaux.com

Cancellation Policy

As orders are processed quickly, any cancellation request must be sent as soon as possible to:

📧 info@chiensroyaux.com

An order that has already been processed or shipped can no longer be canceled.

Incorrect Address

The Customer is responsible for the accuracy of the shipping information provided.

If a package is returned due to an incorrect, incomplete, or undeliverable address, reshipment may be offered at the Customer’s expense.

Returns

Return conditions are described in the Refund Policy available on the website.

Nothing in this policy limits consumer rights provided under applicable laws.