Our return policy lasts 30 days from the date you receive your order. After this period, except in exceptional cases required by applicable law, no refund or exchange may be granted.
To be eligible for a return, the item must be:
unused
in the same condition as received
in its original packaging
(except in the case of a defective product).
Non-Returnable Items
Certain types of products cannot be returned for hygiene, safety, or product-related reasons, to the extent permitted by applicable law. This includes, but is not limited to:
opened intimate or sanitary products
gift cards
any item returned used, damaged, or incomplete
any product identified as non-returnable on the product page
This list is not exhaustive.
Valid proof of purchase is required for all return requests.
Return Procedure
Any return or exchange request must be authorized in advance by Chiens Royaux.
The Customer must complete the official return form before sending any item:
Return / Exchange Form
The return address will only be provided after the request has been approved.
Any package returned without prior authorization or without a completed form may be refused.
Refund Procedure
Once your request has been approved and the item has been received and inspected, you will receive an email confirmation indicating whether the refund has been approved or denied.
Unless otherwise specified, refunds are issued in the form of store credit.
If a refund to the original payment method is requested and approved, it will be processed within a reasonable period following inspection.
