When you make a purchase from our store, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s Internet Protocol (IP) address, which allows us to obtain more details about the browser and operating system you are using.
Email Marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
SMS Marketing (if applicable): By providing your phone number during checkout or through a signup form, you agree to receive transactional SMS messages (order tracking, abandoned cart reminders) as well as promotional offers from Chiens Royaux.
Message frequency may vary, and messaging and data rates may apply depending on your mobile carrier. Consent is not a condition of purchase. Additional unsubscribe instructions may also be included in the messages you receive.
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery, or return a purchase, we consider that you consent to the collection and use of that information for the specific purposes related to the transaction, in accordance with applicable laws.
If we ask for your personal information for another reason, such as marketing purposes, we will either ask you directly for your explicit consent or provide you with the opportunity to refuse.
If after giving your consent you change your mind and no longer consent to us contacting you, collecting your information, or disclosing it, you may notify us by contacting us at info@chiensroyaux.com.
We may disclose your personal information if required to do so by law or if you violate our Terms and Conditions of Sale and Use.
Our store is hosted on Shopify Inc.. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage system, databases, and the general Shopify application. Your data is stored on a secure server protected by a firewall.
If you complete your purchase through a direct payment gateway, Shopify stores your credit card data. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Transaction data is stored only as long as necessary to complete your purchase transaction. Once completed, the transaction information is deleted.
All direct payment gateways comply with PCI-DSS standards managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more information, please consult Shopify’s Terms of Service or Privacy Policy.
Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
We recommend reading their privacy policies carefully so that you can understand how your personal information will be handled by these providers.
Please note that certain providers may be located in or have facilities located in a different jurisdiction than either you or us. Therefore, if you choose to proceed with a transaction involving the services of a third-party provider, your information may become subject to the laws of the jurisdiction in which that provider or its facilities are located.
For example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, your personal information used to complete the transaction may be disclosed under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms and Conditions of Sale and Use.
You may leave our website by clicking certain links on our site. We assume no responsibility for the privacy practices of such external websites and encourage you to read their privacy policies carefully.
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed improperly.
If you provide us with your credit card information, it will be encrypted using SSL technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-recognized security standards.
Below is a list of cookies we use. We have listed them here so that you may choose whether you wish to allow them or not.
_session_id – unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.)_shopify_visit – no data held, persists for 30 minutes since the last visit, used by our website provider’s internal statistics tracker to record the number of visits_shopify_uniq – no data held, expires at midnight (depending on the visitor’s location) the next day, calculates the number of visits to a store per unique customercart – unique identifier, persists for 2 weeks, stores information about your shopping cart_secure_session_id – unique session identifierstorefront_digest – unique identifier, used to determine whether the current visitor has access if the store is password protected
By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor dependents to use this website.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue selling products to you.
For any questions or requests regarding access, correction, or deletion of your personal information, you may contact the person responsible for the protection of personal information:
Stella Maris Perrotti
Email: info@chiensroyaux.com